In early 2020, we reviewed the feedback gathered from stakeholders during 2019 both through the annual Stakeholder Satisfaction Survey and through direct engagements. Stakeholders highlighted areas for us to engage on, implement improvements, or where they wanted us to play a more active role in industry change. We used these insights to form our forward plan for engagement in 2020/21.
With the arrival of COVID-19 and the impacts it has had, we understood that stakeholder priorities may have changed. We wanted to hear their views on whether any of the proposed engagement initiatives should be changed in light of the social and economic uncertainty that the pandemic has created.
To gather this feedback, we published a Draft Forward Plan which included a summary of our proposed stakeholder engagement initiatives for 2020/21. It also included examples of how we are adapting our engagement to allow the initiatives to continue within the restrictions that the pandemic has created. We welcomed views and suggestions on this aspect of the plan. It was published as part of a four-week consultation ending 4th September 2020, followed by a virtual stakeholder engagement workshop.
We reviewed the responses received to our consultation and collated these, alongside the respective actions, in our Draft Forward Plan Consultation Findings report, published below.
We have finalised our Stakeholder Engagement Forward Plan for 2020-21, and the latest version of this can also be found below.