Our projects

Throughout the life of our projects, we aim to work positively with local communities and keep people informed about what we're doing.  This is particularly important when we are developing a proposal and we want to understand what local people think about our plans. 

We endeavour to take the time to discuss proposals with local community councils, encourage engagement from the wider community and listen to the feedback we receive.

We will do our best to answer any questions and address issues or concerns that are raised with us.  If you wish to provide any feedback on our proposals, all live consultations can be found here.

If you have any queries regarding any of our current projects, please see our current projects page and click on the relevant project webpage to find details for the community liaison manager.

How to raise a complaint

In recognition of the fact that things do sometimes go wrong we've made it as easy as possible for you to contact us with a complaint, examples of what we can help with are below:

  • Communication
  • Construction area / work
  • Environmental
  • Safety
  • Staff
  • Visual

If you do wish to contact us to make a complaint on any of the above topics or if there is anything else you wish to bring our attention to, please use one of the methods below.

Phone

0800 980 1395 (Mon-Sat 8am-4pm)

Email

networks.executivecomplaints@ssen.co.uk

Post

Complaints Manager
Scottish and Southern Electricity Networks
Inveralmond House
200 Dunkeld Road
Perth
PH1 3AQ

Please provide your name, contact details, name of project if known or location along with a description of what's gone wrong and how we can make things right.

Please note, if your complaint is relating to your bill, meter or anything regarding your electricity/gas account, you should contact your energy supplier. Their details can be found on your most recent bill.