Energy networks are built and operated to meet the needs of current and future customers, and so customers’ and stakeholders’ needs must be the drivers of all activities. This is what we mean by being stakeholder-led, putting the interests of customers and stakeholders at the centre of our strategy.  To support this strategy a new Transmission business model has been put in place which includes a new role, Director of Customers and Stakeholders.  This recognises the important role that customers and stakeholders have in shaping our current and future business plans. The new structure will drive change and deliver our ambition of becoming a recognised leader in engagement

Read our Stakeholder-Led Strategy here

We are committed to providing an exceptional customer experience so whenever you need to contact us we’ll be sure to do everything we can to help.  Below you will find some useful information and contact details;

SSEN Transmission Organisation Chart

SSEN Transmission Organisation Chart
File Type: pdf
Published: 07 Apr 2020

Customer Connections

For customer connections enquiries and applications, get in touch with us via email at


Emergencies and Power Cuts

We're open 24hrs a day, 365 days a year. To contact us in regards to an emergency or a power cut please call 105 or 0800 300 999.

Stakeholder Engagement

To get involved with our engagement activity, email:

Transmission Projects

To find out about projects happening in your local area, please see our current projects page. If you have any queries regarding any of our current projects, please just click on the relevant project webpage to find details for the community liaison manager.