We’re Here to Help

We pride ourselves on delivering the highest standard of service. However, we understand that things can sometimes go wrong. When they do, your input gives us the opportunity to put things right and make improvements to prevent similar issues in the future.

Ensuring Your Complaint Reaches the Right Team

SSEN Transmission is responsible for the electricity transmission network in the north of Scotland.

We are not an energy supplier and as such we do not manage domestic electricity supply or local distribution networks and cannot assist with issues such as:

• Supply to your home
• Metering
• Electric vehicle charging
• Voltage complaints (e.g., dim lighting)
• Bills
• Payments
• Tariffs
• Meters

If you need to discuss any of these topics, please call 105 to contact your local Distribution Network Operator.

Please note: SSE Plc sold its domestic supply business to OVO Energy in January 2020.

Privacy Notice

To learn more about how we collect and process your data, please refer to our privacy notice.
If you do not have access to our website or would prefer a hard copy, please contact us and we’ll be happy to provide one.