We’re Here to Help

At SSEN Transmission, we pride ourselves on delivering the highest standard of service. However, we understand that things can sometimes go wrong. When they do, your feedback gives us the opportunity to put things right and make improvements to prevent similar issues in the future.

Ensuring Your Complaint Reaches the Right Team

To help us respond effectively, please be aware:

• SSEN Transmission is responsible for the electricity transmission network in the north of Scotland. We do not manage domestic electricity supply or local distribution networks.
• We are unable to assist with domestic power issues such as:
• Supply to your home
• Metering
• Electric vehicle charging
• Voltage complaints (e.g. dim lighting)
• For these types of issues, please call 105 to contact your local Distribution Network Operator.
• Alternatively, visit the Energy Networks Association (ENA) website to identify your local network operator.
• SSEN Transmission is not an energy supplier. We cannot assist with bills, payments, tariffs, or meters.
  (Please note: SSE Plc sold its domestic supply business to OVO Energy in January 2020.)

Important Information When Submitting a Complaint

When completing our complaint form, please only include information that is relevant to your concern.
Do not include sensitive personal information, such as bank details or financial data.

Privacy Notice

To learn more about how we collect and process your data, please refer to our Privacy Notice.
If you do not have access to our website or would prefer a hard copy, please contact us and we’ll be happy to provide one.