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Click the relevant team tab for further help or team contact details.
Power Cuts & Emergencies
Please call 105 to report a power cut, network damage or an emergency to your local Distribution Network Operator. Our sister-business, SSEN Distribution, takes care of delivering electricity through its distribution network across North Scotland and the islands.
Community Liaison Team
Our dedicated team of Community Liaison Managers are also on hand to help answer project queries or complaints. If you have any queries regarding any of our current projects, please click on the relevant project web page to find contact details for your Community Liaison Manager. If you have a land-related query to do with one of our projects, you can also find our Land Manager’s contact details on the relevant project web page.
Customer Experience Team (Transmission Customer Connections)
Our Customer Experience Team helps customers looking to connect new generation schemes to our transmission network and those who wish to make modifications to an existing connection agreement held with National Grid Electricity System Operator (NGESO).
Typically, all connections in Scotland have an impact on the Transmission System and can connect either via the local Distribution Network Operator (DNO) as an embedded connection or directly on to the Transmission Network.
The customer agreement to access the Transmission network is contracted via NGESO either directly or the DNO. Our team will process the application and turn this into a Transmission Owner Connection Offer (TOCO) which is used to inform the customer connection agreements.
Regardless of the size of connection, we encourage and welcome customers to have a pre-application discussion with the team. We are available to discuss the connection process at the beginning of the journey, through to project development and delivery and energisation.
Complete our simple form to request a 'Pre-Application' call and we'll get things moving:
Transmission connection enquiries: firstname.lastname@example.org
To make a transmission connection application: Here
If you are looking for a Distribution connection, please contact SSEN Distribution: Here
Land Assembly Team
Our Land Assembly Team works closely with landowners, occupiers of land and their representatives in order to ensure those parties impacted by our projects are engaged with at an appropriate level. Our team facilitate the securing and implementing of rights in land required to deliver SSEN Transmission’s programme of works. We also work with local authorities and third parties with a view to managing and maintaining appropriate land rights across our network area.
Stakeholder Engagement Team
The team also supports specialist teams on a day-to-day basis in planning and delivering engagement activities and in developing strategic stakeholder engagement plans, ensuring all relevant stakeholders are appropriately engaged.
Accessing our network data: Open Data Portal
At SSEN Transmission, we see making our network data more accessible to our stakeholders as a fundamental enabler to achieve UK net zero targets.
Open Data Portal
Our Open Data Portal provides our customers and stakeholders with easy access to our data and is supplemented by a wide range of additional data sets and features:
Open Data Portal
We will provide access to the data that is requested most often and we’re increasing the range and volume of data that’s openly accessible on an ongoing basis.
Additional Data Requests
This is supported by an Open Data Triage process that ensures we only publish data that should be publicly available and adheres to our policies around cyber security. You can make additional data requests via our online form:
If you have a query about data we have provided or need help with data, please get in touch with our Data Team:
Please contact the team if you are planning any works close to our infrastructure. We can provide clear advice on working safely, equipment location and site layout, electrical safety clearances and requirements for us to maintain and protect our assets.
The team can also assist with requests to share Geographic Information System (GIS) data of our network, which may be needed for safety, commercial or academic applications.
Our Asset Management team can be contacted at: Transmission.Asset.Management@sse.com
Telecommunications: Access to Infrastructure
How to make a request
If you would like to make a telecommunications 'Access to Infrastructure' request for SSEN Transmission to consider, complete and submit our online form:
Please provide as much information as possible in form submission so we can consider your request more efficiently.
The UK Government's website provides more information on Access to Infrastructure.
Formal Ofcom Guidance is also available on their website.
Media and External Relations Team
For the latest news on our projects, we provide regular updates on our dedicated project web pages:
News and views
We also publish regular news and views on our website:
If you are contacting us from the media, please contact our dedicated media team, which manages all media enquiries across the SSE Group.
Email: email@example.com - Please include ‘SSEN Transmission’ in the subject box to ensure your enquiry reaches us without delay.
Call: 0345 0760 530
Media assets: Please visit our dedicate Media Relations web page to access SSEN Transmission photography.
Before getting in touch with us, please be informed that the SSE Group sold its GB domestic energy supply business, SSE Energy Services, to OVO Energy in January 2020.
OVO's media team can be contacted via their own website.
Feedback and Complaints
Here at SSEN Transmission, we encourage feedback to help us improve our service and we welcome you to share your views and experiences with us, both positive and constructive. If you wish to provide feedback or raise a complaint, please using the following contact details below.
Before getting in touch, please be aware:
- If your concerns relate to your bill, meter or energy account, you should contact your energy supplier. Their details can be found on your most recent bill.
- Should you need to speak to your Distribution Network Operator regarding a power outage or an issue with your local network, please call 105.
How to contact us:
Phone: 07467645211 (Mon-Thurs 8.30am – 5pm & Fri, 8.30am – 4.30pm)
Post: Transmission Complaints Co-ordinator
200 Dunkeld Road
Where possible, please use our online form or email in the first instance. This allows us to gather as much information as possible and enables the correct business area to deal with your concerns promptly.
Procurement and Commercial
The team ensures we and our suppliers meet the principles outlined in our Sustainable Procurement Code which drives compliance with local laws, regulations and protects internationally recognised human and labour rights. SSEN Transmission has zero-tolerance of modern slavery in all its forms in its business and supply chain. This means not using forced labour, servitude, slavery, human trafficking, debt bondage, forced or servile marriage, descent-based slavery or child labour, and the right to freedom of association and collective bargaining is respected. Please click the links provided if you would like to work with us or have services to offer.
Supplier Overview: https://www.sse.com/potential-suppliers/
Supplier Queries: firstname.lastname@example.org