Contact options
Web: Submit a complaint using our online form
Email us: Transmissioncomplaints@sse.com
Our Stakeholder Complaint Process
We value feedback from our stakeholders and are committed to resolving concerns promptly and fairly. Here’s how our process works:
1. Submit Your Complaint
You can raise a complaint through our Submit a Complaint page or by emailing TransmissionComplaints@sse.com. Please include as much detail as possible so we can understand your concern.
2. Initial Handling
Your complaint will first be reviewed by a Coordinator, who will ensure it is logged.
3. Acknowledgement
We aim to acknowledge your complaint within 2 working days. This acknowledgement email will include a reference number and the name of your coordinator.
4. Investigation & Response
The coordinator will work with relevant teams to investigate your concern. We aim to provide a full response within 10 working days. If more time is needed, we will keep you informed.
5. Escalation
If you are not satisfied with the response, you can request an escalation. Your case will then be reviewed by the Complaints Resolution Manager, who will provide a reviewed outcome.